Privacy policy / T+C

WEBSITE DISCLAIMER
Welcome to our website. If you continue to browse / and to use this site you are agreeing to comply with and bound by the following disclaimer - together with our terms and conditions of use.

The information contained in this website is for general information purposes only. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of violetportrayal.com.au . We have no control over the content or nature of those websites. The inclusion of any links does not imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website running smoothly. However we will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Both this website and its contents are the copyright of Violet Portrayal / Heidi Lustig © 2023. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not distribute or otherwise commercially exploit this content. You must not transmit or store it on any other website or other form of electronic retrieval system.

Updated: 13th December 2023

At Violet Portrayal, we are committed to protecting your privacy as a visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information that is provided by you and also adhere to the Australian Privacy Principles. Please read the privacy policy below carefully.

INFORMATION THAT WE COLLECT FROM YOU

During your visits to our website / or use of our products and services, we may obtain the following information about you: name, email address, phone number, credit card details, billing address, location, IP address.

Our services are not directed to people who are under 18 and we do not knowingly collect Personal Data from anyone under 18. If we later become aware that a child under 18 has provided us with Personal Data, we will delete that information. If you are the parent or guardian of a child and you believe that they have provided us with data without your consent, then please contact us.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use this information to deliver our services to you, including: communicating, notifying you of updates or offers, and providing you with a personalised website experience.

Marketing emails are only sent to you if you have subscribed. You can opt out of our marketing emails at any time by unsubscribing, or by emailing us.

Non-Personally Identifiable Information: We also use this information collected in aggregated and anonymous forms to improve our services, including running our website, producing reports / analytics and assisting in meeting customer needs.

STORAGE AND SECURITY OF YOUR INFORMATION

We use all reasonable means to protect the confidentiality of your Personal Data while in our control. As this website is hosted using Squarespace all information that we receive from you is stored and protected on secure servers from unauthorised access. Credit card information is encrypted before transmission and is not stored by us on our servers.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This can prevent you from taking full advantage of our website however.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and also Facebook Ads. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We will never sell Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our third parties are prohibited from using any of your Personal Data for any purpose other than that for which it was shared.

LINKS TO OTHER WEBSITES

This website may contain some links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns about our privacy policy please contact us at heidi@violetportrayal.com.au and we will respond as quickly as possible.

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to violetportrayal.com.au and “You” and “Your” refers to you, the customer, visitor, or person using our website.

AMENDMENT OF TERMS

We reserve our right to change, modify, add or remove parts of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that violetportrayal.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website - whether that be from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Domestic Delivery may take between 2 and 14 days, depending on the delivery option. International delivery can take up to 4 weeks depending on your country and the speed at which it is processed through customs. Replacement of damaged or lost items is made at the discretion of violetportrayal.com.au

RETURNS AND REFUNDS

violetportrayal.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of violetportrayal.com.au.

LINKS TO OTHER WEBSITES

violetportrayal.com.au will from time to time provide links to other websites, advertisements and information on those websites. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between us and the owners of those websites. violetportrayal.com.au takes no responsibility for any of the content found on the linked websites.

DISCLAIMER

To the fullest extent violetportrayal.com.au absolutely disclaims all warranties, expressed or implied, including, and not limited to, implied warranties of merchantability and fitness for any particular purpose. violetportrayal.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar goods or services violetportrayal.com.au does not permit you to use or access our website, to download any documents or information from this website. If you breach this term violetportrayal.com.au will hold you fully responsible for any loss sustained. Violetportrayal.com.au reserves the right to deny any person access to our website or service.

This website contains material which is owned by or licensed to us. You are not permitted to reproduce the documents, information or materials on the website for the purposes of profit or the use by any third party.

Violetportrayal.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

USE OF WEBSITE CONTENT

All images, photographs, graphics, data, including but not limited to moving images, videos and other content on this website are protected by Australian and international copyright, trademark and other laws relating to intellectual property. You must not do anything which interferes with or breaches those laws or our intellectual property rights. Any unauthorised use of any Material may violate such laws. You may not copy, republish, link to, download, modify, adapt, repost, reverse engineer, create derivative works based on or otherwise use any of the Material on this website without a licence or an agreement from us.

JURISDICTION

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and acidflwrs.com that results in litigation then you must submit to the jurisdiction of the courts of NSW.

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